Miscellaneous

Miscellaneous

7.1 Enable/Disable Remote Technical Support

"Rainmail Server" provides a feature whereby problems with the server can be found and fixed remotely. By default, this feature is not enabled as it makes your system less secure. In the event you require immediate technical support, you can enable this feature and give access to our support personnel so that they can fix the problems. Once the problems have been fixed, you can disable this feature and your system will be as secure as before.

To allow support personnel to look for problems, please do the following:

Enter a password for user "mailservice". Please remember the password set as you will need to provide it to our support personnel.

Click on "Enable/Disable Remote Technical Support" on the left hand side window.

To enable this feature, check the "Enable Remote Technical Support" box in the window that comes up (to disable, uncheck this box).Press the "Set" button.

Successful completion of this operation will be intimated by a dialog. If you were required to provide root or other passwords to our technical support personnel for diagnosis, please change the passwords immediately after disabling this feature.

7.2 Get Current Internet IP Address

"Rainmail Intranet Server" connects to the Internet on your behalf and also for sending/receiving mails. When the server connects to Internet, it gets assigned an IP address by your Internet Service provider. This feature helps you find out your current Internet IP Address. This is not to be confused with your internal IP address (which will be static and never changes).

This information will be necessary to provide remote technical support. To find out your current Internet IP address, make sure that you are connected to Internet. If you are not currently connected, run "ping carizen.com" from any of your nodes and it will make your computer dial out and connect to Internet.

Once you are on the Internet, click on "Get Current Internet IP Address" on left hand side and it will be displayed in a dialog. If you are not currently connected to Internet, a notification to that effect will be displayed.

7.3 View Version Number

This screen displays the version number of "Rainmail Server" software installed on your server. This information will be useful for providing technical support and for upgrading to a new version.

7.4 Upgrade Software

"Rainmail Server" comes with free upgrades through out the licensing period. In our constant endeavor to add new feature as well as fix problems, we keep updating "Rainmail Server". This feature helps you to upgrade your current product easily. To perform the upgrade, please do the following:

Check your version of software by clicking on "View Version Number". Contact Carizen technical support and find out the latest released version of "Rainmail Server". If you do not have the latest version, please ask us to ship you the upgrade. We normally ship one upgrade version every year to our customers, but you can upgrade whenever a new version comes out by specifically ordering the media. Insert the CD containing the latest version of "Rainmail Server" into your CD drive. Click on "Upgrade Software" button.

"Rainmail Server" will automatically do the necessary changes to upgrade your software. Successful completion of this operation will be indicated by a dialog. As soon as the upgrade is complete, we require that you close the configuration program and open it again.